Troubleshooting Tips: Bringing Guests Onstage
It can be really frustrating when you invite a guest on screen, but then they struggle to appear. In this support document, we explore some of the reasons why this might happen.
After inviting a guest on screen, you'll see their status change within the people section. The majority of the time, your guest speaker will appear on stage within a few seconds. However, if you don't see your guest on stage within 20-30 seconds after sending them an invite, these are the things you should check:
- Ensure your guest accepted the prompt to enable their camera and mic.
- Send them this: How to Grant Browser Access to Your Camera or Mic
- They may have accidentally rejected the pop-up to allow access to the camera and mic and will need to exit the event, refresh the browser, and try again.
- Ensure another application is not using the camera and/or mic (like Zoom, Teams, Skype, FB Messenger, etc).
- Ensure they have a connected and operational webcam and mic. Try unplugging your equipment and then reconnecting it.
- At a global level, their computer might not be allowing the camera/mic to be shared. They should check in their settings to ensure this is not the case. (On a Mac, specifically, an update may have affected security settings.)
- If they are on a Chrome browser (our recommended browser), a Chrome extension could be interfering with the operation of the camera and mic.
- Sometimes a full reboot of the computer or laptop can help move things along.
- If you have embedded the event in your own website, please ensure they are joining the event directly from the Crowdcast URL and not via the embed.
- Some antivirus software does not allow permission to the camera and mic.
- Check that a firewall is not interfering with permissions.
Questions or suggestions? Email us at firstname.lastname@example.org. Happy Crowdcasting! 🎥
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