How do I reset a session?

If you've come across a scenario where you need a do-over, you can reset the session. Resetting a session will set the session back to the pre-live state.

Here are a few scenarios where you may want to reset a session:

  • You went live by mistake in an event that wasn't scheduled to go live, and you don't want to create a new event requiring your attendees to re-register.
  • You experienced an issue or made a mistake and want to start over from the beginning.
  • You went live using the in-browser option when you wanted to go live using RTMP or vice versa.

How to Reset a Session

Once you have ended the broadcast, you can click on Options from the top right.

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Then, select Reset Session from the drop-down menu.

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You'll then be prompted to confirm your selection. Keep in mind that, once you click Yes, the replay will be permanently deleted.

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After confirming, your event will then go back to a scheduled state, and you can go live again without having to create another event.

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Important Notes

  • You can only see the Reset Session option for events that have gone live and not for events that have yet to go live.
  • When you reset a session, your audience can stay in the event and don't have to refresh the screen or re-enter.
  • When you reset a session, the recording is removed from our database and cannot be retrieved along with any session analytics.
  • In a multi-session event, you can reset individual sessions without affecting the entire event.

Questions or suggestions? Email us at Happy Crowdcasting! 🎥

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